Crisp6.10

Crisp Team inbox is a powerful multi channel helpdesk that fits in your pocket. Join more than 300 000 businesses around the world. It’s the only shared inbox mobile app that integrates as many features right in your pocket.

A shared inbox tailor-made for mobile experiences

Willing to offer the best customer service experience whether you’re in front of a computer or on the move with your mobile phone? The Crisp team inbox has been designed to offer everything you need at your fingertips.

Manage your team inbox from your mobile phone

Used to have a shared inbox software on your computer? You can now have the same experience through our inbox made for teams. Everything has been included so you can manage your team inbox from your mobile phone. help articles, shortcuts, private notes and even audio or video calls have been integrated into Crisp Mobile Helpdesk.

Crisp is an all-in-one shared inbox software

Don’t get it wrong, Crisp still offers a free business chat app for B2B and B2C companies but not only. Using Crisp, you can centralize messages coming from WhatsApp, Emails, Line, Telegram, Phone Calls, Instagram, Facebook Messenger and much more. From your Crisp shared inbox, you can benefit from powerful features: CRM, Chatbots or even marketing automation. Everything in one app.
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Version History - feat: LiveTranslate detects the visitor's language from their messages instead of relying on the device locale
- feat: LiveTranslate now offers the same number of languages as the web client
- feat: Helpdesk articles are picked from a tree of categories and sections, matching the new helpdesk
- feat: Hold a helpdesk article in the picker to preview it before inserting its link
- feat: The app no longer asks for permission to track you. It never tracked you across other apps or websites.
- fix: Message drafts could be lost when leaving a conversation right after typing
- fix: A newly saved shortcut could be missing from the list until the next refresh
- fix: Saving an invalid phone number in the profile settings now shows an error instead of failing silently
- fix: Switching websites, deeplinks and the online status were broken after reinstalling the app
- fix: Crash when logging in again right after the session had expired
- fix: On iPad running iOS 27, the first item selected after switching tabs no longer disappears again
- fix: Selected conversation no longer shows a focus ring on iPad
- fix: Crash when playing some voice notes 6.10 6d ago - fix: Conversation list could stop updating when a visitor had no browser information
- fix: Original emails with an unusual date header could not be opened
- fix: Original emails sent as plain text could not be opened
- fix: Show error message when trying to save an invalid name in profile settings
- fix: Crash when switching website while the visitors list was updating
- fix: Use correct subtitle for empty visitors placeholder
- fix: Crash when returning to a conversation holding a translated message with a link preview
- fix: A translated message no longer hides the link preview it was sent with
- fix: The {{ email }} macro in shortcuts was inserted as an empty string
- fix: Toasts could not be swiped away on iOS 26
- fix: Crash when opening a conversation with a quoted right-to-left message
- fix: Arabic letters were drawn disconnected inside quoted messages 6.9.1 Sep 10 - feat: Support team mentions and inbox access
- feat: Support Live Translate streaming
- feat: "Assigned to me" now works across all inboxes
- feat: Search results from inaccessible inboxes are blurred
- fix: Occasional crash after selecting a document for uploading
- fix: Visitors map could stay empty after switching websites
- fix: HTML emails could get stuck rendering
- fix: Conversations opened from a notification could show outdated messages
- fix: File uploads often failed when leaving the app right after sending. Uploads no longer continue in the background
- fix: Operator assignment lists now filter by inbox membership
- fix: Hang on iOS 26+ when opening & reopening Gifs tab in chat
- fix: Inboxes were not loading when a `has` condition was used
- fix: Hang when opening a conversation containing a right-to-left quote that starts with an emoji
- fix: Inbox selector was hidden on plans without the Sub-Inboxes plugin, making the Spam Inbox unreachable
- fix: Crash when cancelling the reminder date picker
- fix: Reminder date picker was clipped on iPad
- fix: Crash when swiping back twice in quick succession from user details
- chore: Update Crisp SDK to new beta (4.9.6) 6.9.0 Sep 5 - fix: When switching websites operators and inboxes might not have been updated
- fix: Crash that could occur when switching between websites
- fix: Inbox selector button could disappear on iOS 26 when sub-inbox name is long
- feat: Notification settings now show diagnostics when push notifications are misconfigured 6.8.3 Apr 1 Automated Inbox (powered by Hugo AI Agent)

This version introduces Automated Inbox, a brand-new inbox designed to work seamlessly with Hugo, the AI Support Agent by Crisp.

What it brings:

AI-handled conversations are now grouped into a dedicated inbox

Hugo can automatically resolve common customer questions without human intervention

Conversations are clearly marked when handled by the AI, ensuring full transparency

Agents can jump in at any time and take over seamlessly

Fully compatible with existing workflows, assignments, and notifications 6.8.2 Feb 1 - feat: Support iOS 26
- feat: New visitors map
- feat: Support conversations in Spam Inbox
- feat: Delay resource allocation to improve launch time
- fix: "Assigned to me" filter can now be applied within an Inbox
- fix: Don't show current user in operators list when in stealth mode
- fix: Insert new style thumbs-up smiley from Smiley Picker 6.8.1 09/16/2025 - fix: Show saved message draft instead of last message even for pending messages in Inbox
- fix: In certain cases image uploads would fail on devices running iOS 15
- fix: Authenticate API client from sync code to prevent potential race conditions that could lead to 401 errors/would log the user out
- fix: Add workaround for crash when an image in a blockquote is followed by Arabic text
- fix: "Assigned to me" Inbox was not working correctly
- fix: Update Crisp SDK to fix misalignment of Smiley/Gif Picker 6.7.2 06/05/2025 - feat: Support "Mark conversation as unread" in Inbox
- feat: Handle rerouting (assignment) of conversations as implemented in the web app
- feat: Conversation watchers do not overlap unread count/status anymore
- fix: Unread messages and notes were marked as read
- fix: Wrong row updated when recording audio message
- fix: Do not increment unread count for user events
- fix: Operator first and last names could be switched in some languages
- fix: Editing translated messages would send the untranslated message 6.7.1 05/27/2025 - feat: Support "Mark conversation as unread" in Inbox
- feat: Handle rerouting (assignment) of conversations as implemented in the web app
- feat: Conversation watchers do not overlap unread count/status anymore
- fix: Unread messages and notes were marked as read
- fix: Wrong row updated when recording audio message
- fix: Do not increment unread count for user events
- fix: Operator first and last names could be switched in some languages
- fix: Editing translated messages would send the untranslated message 6.7.0 05/20/2025 This version brings a fix for some misleading translations. 6.6.1 03/27/2025 feat: Support new conversation.meta.origin property
feat: Support displaying conversation channels in Inbox
fix: Load custom filters in full instead of first page only
fix: Image upload on iOS 15 6.6.0 03/18/2025 This new version contains several improvements:

- Updated UI to match Crisp v4
- Sub-Inboxes support
- Spam Inbox
- Support uploading and viewing videos
- Various bug fixes 6.5.0 01/14/2025 This new release contains a few fixes. 6.4.0 07/03/2024 - Fixed an issue where tapping a message notification would not open the conversation if the app wasn't running in the background.
- Fixed text alignment of the date in the conversation list.
- Introduced support for the "Longest Waiting" filter.
- Fixed a potential out-of-bounds error that could lead to a crash when rendering a message. (Note: This fix appears in two consecutive builds, indicating it was a significant issue addressed over multiple updates.)
- Fixed a bug where navigating to user details on iPad would cause a crash.
- Corrected the position of the undo toast on iOS 17 to display properly when the keyboard is visible.
- Fixed a layout issue when adding Visitor data, which would break the form layout.
- Removed superfluous padding in the website picker.
- Added missing padding in the visitor focus overlay.
- Allowed editing of earlier messages than the last one to enhance message management.
- Improved Markdown rendering for certain constructs to better support rich text formatting. 6.3.0 02/27/2024 This new release brings some new features and fixes a few bugs 6.2.0 01/08/2024 This new release brings some improvements and resolves a bug with the availability schedule being set in a 12-hour notation. 6.1.3 11/20/2023 This version solves problems with notifications. 6.1.2 08/14/2023 This new version is bringing a patch of new features and patches:

- Improved Video/Audio calls
- Images are now zoomable 6.1.1 03/09/2023 Hello!

This new release is a full rework of the Crisp App. It contains many improvements and new features. 6.1.0 01/09/2023 This version is fixing bugs occurring on iOS 16.

Thanks for using Crisp! 6.0.5 10/04/2022 Hello!

This version provides improvements for iOS 16

Thanks for using Crisp! 6.0.4 09/26/2022 Hello!

This version fixes a crash that can occur on some devices. 6.0.3 08/26/2022 This new release is a full rework of the Crisp App. It contains many improvements and new features.

Thanks for using Crisp! 6.0.2 06/04/2022 This new release is a full rework of the Crisp App. It contains many improvements and new features.

Thanks for using Crisp! 6.0.1 05/10/2022 This new release is a full rework of the Crisp App. It contains many improvements and new features.

Thanks for using Crisp! 6.0.0 04/04/2022